Securus Technology Provides Free Calls to Inmates.

It has been seven year since every correctional officer’s worst case scenario happened to Robert Johnson. Johnson, who worked at Lee Correctional Institution, was surprised to hear a crash at his door. A stranger entered his home and shot him six times, miraculously, Johnson survived. An inmate at the facility he was employed at used a cell phone to call in a hitman to attack Johnson.


Johnson explains that cell phones are a major problem for prison correctional officers and staff. Inmates who have access to cellphones will continue to orchestrate illegal activities like drug dealing and scams. The worst case scenario is one that he experienced personally: an attack on his life.


Johnson who now works at Securus Technology is advocating to have all prisons install call-preventing technology.. Johnson says confiscating the cellphones is not enough. A countless number of crimes will have already been committed by the time the cellphone is confiscated. Other technology only alerts prison staff of the location of a cellphone when a call is made inside the prison, by the time correctional officers track down the exact location of the call the damage could already be done.


Securus also provides prisons with the technology required to safely monitor inmates calls at designated phones located through-out prisons.


Despite attempts to deny prisoners calls, Securus understands that not all inmates attempting to call are conducting illegal operations. Some prisoners are only trying to contact their friends and family to check in on things. This is why in 2016 Securus arranged that prisoners in Louisiana were able to make one uncharged call per day to check in on their family after the devastating flood.


“Connecting inmates with family is a critical service,” Rick Smith, CEO of Securus began. “The flooding in Louisiana is so significant and severe that we need to take extraordinary measures to help make sure that communication are maintained.”


For a one week period all inmates were allowed one free call per day, providing them with peace of mind in knowing that their families were safe.


Cornering a Dangerous Criminal with Securus Technologies

My job on the fugitive task force in our very dangerous town in getting dangerous criminals off the street as quickly as possible. The reason that our town has a history of being labeled dangerous is because the gangs have taken root and really expanded their territories. As hard as we fight to control them, the harder they fight back to take more of the city back. If we did not do something soon, the entire city would be under their control.


My team used to rely on informants to help us crack the code and bring fugitives to justice, but with the explosion of gang violence, people are terrified to say anything that could put them or their families at risk. There already have been a number of situations where the gang will send soldiers to a residence to deliver a message about rats. If you even think about talking to the police, or giving up a gang member, your family will be injured without question.


In order to hunt down these fugitives, we have developed a few unique resources that have given us the ability to locate and apprehend dangerous fugitives, and it might come as a surprise that the biggest of them all is at the local prison. The reason this is so effective is the gang have no idea we are collecting information right from the source without anyone being aware.


Securus Technologies placed an updated inmate call monitoring system in our jail, and corrections officers have been raving about how it does the work of a dozen officers and unveils things going on in the jail despite the inmates knowing they are being listened to when they make calls. Securus Technologies is currently in 2,600 different jails, and the CEO Richard Smith says his entire Dallas-based employee base is dedicated to helping make the world safe for everyone.


My team monitored the call system for a few days concerning our fugitive, and luckily it picked up on chatter between low-level gang members in jail complaining about how this fugitive was getting credit for things they did for the gang. They unknowingly revealed how he was hiding, and from there we simply sent a team to the location to make the arrest and bring the suspect into custody. These gang members may be tough, but in most cases they are not smart enough to keep their mouths shut.


Securus Technologies is a Good Model To Emulate

If anyone ever wanted to find a good business model, it would be Securus Technologies. Built on a solid foundation of excellent service and a strong foundation of achievement, Securus offers a broad plate of communications services to correctional institutions, safety organizations, and law enforcement facilities.

By providing a connection between the inmate and family, Securus provides a bond that has never been available in such a way before. Phone plans are available for iPhones, Androids, tablets and landline phone setups. Plans can be paid for by prepaid plans, collect calls, inmate debit plans where the inmate pays out of his funds, and direct billing plans. One of the most popular plans is the video plan where the inmate and his family can see one another during the call if there is a connection with a web camera on each end of the call. Email, Jail Voicemail, and a money transfer feature are also available.

Only a few months ago, GTL who is a competitor in the same market niche, began to regularly state online and in their ads how much better they were than Securus, in all of their pricing and delivery capabilities. They went on and on with the most blatant false information to the point of being ridiculous.

Things finally got to the point where Securus had to do something about the false noise going on so they put out a challenge to GTL. A comparison would be made in all of the vital metrics that GTL has been making so much noise about. Then the results would be adjudicated by a disinterested third party judge.

Securus knew that they would win the challenge hands-down, but after a few days of silence, a polite declination was received fro GTL, and that ended the war. Of course, there was no retraction or apology from GTL, but getting rid of the hassle of the heinous and false racket was accomplished.